Q Software Offers New 24/7 Support Service to North American Customers

Q Software clients can now enjoy a 24/7 support service covering North America from West to East. Q Software, a JD Edwards Security and Compliance firm, will partner with North American JD Edwards specialists ERP-One to provide this new service. The 24/7 support line is being delivered to the Q Software client base as part of their existing maintenance contracts, which means no additional costs for clients.

Remarking on the new support service, Mike Ward, CEO of Q Software said, “As by far the largest provider of security and compliance solutions for the JDE community, we continuously listen to our customers. We have offices in the USA, but our support service is hosted in Europe, so setting up a high quality US support operation was critical for our growth. ERP-One can provide JDE users with the best skills that are available, local to them, with understanding of their concerns and local conditions.”

ERP-One Consulting is a North American based consulting firm specializing in JD Edwards EnterpriseOne technical consulting. Its support staff is made up of field consultants who have a comprehensive knowledge of JD Edwards complemented with extensive experience in implementing and supporting Q Software products. It is a leading partner for Q Software in consulting and support services. ERP-One Consulting is also the first Q Software partner to attain both Q Software Sales and Technical Professional accreditations. Their mission is to provide superior technical consulting services with flexible delivery. Collaborating with clients, ERP-One develops and implements innovative solutions to gain sustainable operational effectiveness.

Q Software Global Limited is a global Oracle Gold Partner based in the United Kingdom. Q Software focuses on security and Governance Risk and Compliance (GRC) for Oracle Enterprise Resource Planning (ERP) Applications, such as Oracle JD Edwards EnterpriseOne, Oracle JD Edwards World, Oracle PeopleSoft, and Oracle e-Business Suite. Their software solutions are used by many of the world’s leading organizations.

The new support line will bring an improved level of service to Q Software clients throughout North America.

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