IBM Provides Performance Assurance Program for Oracle CRM on NUMA-Q Servers
IBM Mitigates Risk in Large-Scale Deployments, Backs Assurance Program with up to $4 million in NUMA-Q Products and Upgrade Services
BEAVERTON, Ore (November 15, 1999) – IBM today announced that it is offering a performance assurance program for customers deploying Oracle® Customer Relationship Marketing (CRM) applications on NUMA-Q® servers. The assurance program is a contractual option backing aggressive performance level targets with up to $4 millioni in NUMA-Q products and upgrade services. The performance assurance program applies to sales and service families of the Oracle CRM product suite.
As part of the assurance program, IBM takes responsibility for system performance of Oracle Sales and Oracle Service applications in terms of specified response times for a given set of transactions. IBM is able to assure this level of performance based on more than a decade of experience with Oracle Applications and through its extensive stress testing of the Oracle CRM product suite on the NUMA-Q platform.
“Customer relationship management creates lucrative new opportunities for a company to expand market share and grow incremental revenue through existing customers. Our performance assurance program takes the NUMA-Q CRM offering with Oracle to the next level, reducing customers’ risks in implementing these business critical systems,” said Joe Moye, vice president of sales, IBM NUMA-Q brand.
“With NUMA-Q, IBM has been a leader in providing Oracle Applications to the market for the past 12 years,” said Mark Barrenechea, senior vice president, Oracle CRM Products Division. “This performance assurance program demonstrates that both Oracle CRM applications are highly scalable and reliable and that IBM’s extensive testing and proofing effort will provide an optimized environment for Oracle Applications on NUMA-Q.”
Source: IBM