CDC Software Launches New c360 High-Tech Solutions for Microsoft Dynamics CRM Platform
c360 delivers industry-specific solution suite to address CRM needs of many high-tech companies
CONVERGENCE 2009, NEW ORLEANS (March 10, 2009) –
CDC Software, a wholly owned subsidiary of CDC Corporation (NASDAQ: CHINA) and a global provider of industry-specific enterprise software applications and consulting services, today announced at the Microsoft CONVERGENCE 2009 show that it has expanded its c360 product line of add-on applications for Microsoft Dynamics CRM with the addition of a new set of solutions designed specifically to address the needs of many high-tech companies.
C360 High-Tech solutions expand the c360 product line and help enhance its position as one of the premiere sets of add-on resource tools for Microsoft Dynamics CRM currently available. Some of the features and benefits of c360 High-Tech include the ability to publish technical support knowledgebases to the web, which helps prospects and/or customers to find solutions without assistance; the ability for customers to update their profiles online; helping to improve the accuracy and speed of forecasting revenue; and helping to improve service and support efficiency by enabling the creation/viewing and editing of customer service and technical support cases.
These new components, which are now available, are collectively referred to as “Productivity Packs,” and include, the:
* Core Productivity Pack, which includes:
o Record Editor, an easy way to edit/modify multiple CRM records within a single screen regardless of where it has been entered in the system;
o Relationship Explorer, a tool that displays existing relationships between CRM Records;
o Sharepoint integration, which allows the creation of Sharepoint sites for CRM records of any type;
o “c360 alerts,” which allow CRM users to add critical data to CRM records so others are immediately notified of it upon accessing the CRM record; and
o Console, which allows Microsoft CRM users to design their CRM workspace in virtually any way they like, with fewer clicks and screens.
* Sales Productivity Pack, which includes:
o Forecast Manager, which helps to improve sales forecast accuracy by simplifying the process of reviewing and updating sales opportunity forecast information; and
o Web Connect, which allows companies using Microsoft CRM to easily integrate their website to Microsoft CRM so they can capture lead and web visitor activities.
* Service Productivity Pack, which provides:
o Monitoring of one or more Microsoft CRM queues; converting inbound emails into services cases; and
o An improved CRM workplace screen.
* Customer Portal, which enables users to connect their website
with their Microsoft CRM installation, allowing their customers to search their CRM knowledgebase, update their contact details, create/view/edit CRM service cases and access custom functionality online.
“The latest c360 solution set directly addresses the needs of many high-tech companies that operate in a fast-moving environment and require the ability to manage large amounts of customer information quickly,” said Lisa Patrick, vice president of Global Sales and Operations. “In today’s economic times, the loss of even one customer could impact a company’s growth and profitability. This is especially true for high-tech companies, many of which are measured by their customers on the level of customer service delivered. This vertical solution features functionality that includes multi-field searching, editable grids, relationship charting, knowledge base, and personal consoles, which we believe helps raise customer satisfaction levels while delivering a quick return on investment for high-tech enterprises.”
At CONVERGENCE, CDC Software, under its c360 brand, will be exhibiting and demonstrating its new High-Tech solutions at Booth #206. C360 High-Tech solution is available now at $1,099 per license as part of a promotion running through June 26, 2009.
About c360
c360, a CDC Software company, is a leading provider of add-on products, industry solutions and development tools for the Microsoft Dynamics CRM platform. c360 products are sold exclusively through a network of more than 1,000 authorized partners that have delivered c360 solutions to more than 1,750 customers worldwide. c360 products have been adopted by customers in the High-Tech, Financial Services, Manufacturing, Distribution, Professional Services and Retail industries among others.
About CDC Software
CDC Software, The Customer-Driven Company(TM), is a provider of enterprise software applications designed to help organizations deliver a superior customer experience while increasing efficiencies and profitability. CDC Software’s product suite includes: CDC Factory (manufacturing operations management), Ross ERP (enterprise resource planning) and SCM (supply chain management), CDC Supply Chain (supply chain management, warehouse management and order management), Pivotal CRM and Saratoga CRM (customer relationship management), CDC MarketFirst (marketing automation and lead management), Respond (customer complaint and feedback management), c360 CRM add-on products, industry solutions and development tools for the Microsoft Dynamics CRM platform, Platinum HRM (human resources), and business analytics solutions.
These industry-specific solutions are used by customers worldwide within the manufacturing, financial services, health care, home building, real estate, and wholesale and retail distribution industries. The company completes its offerings with a full continuum of services that span the life cycle of technology and software applications, including implementation, project consulting, outsourced business services, application management and offshore development. For more information, please visit www.cdcsoftware.com.
About CDC Corporation
The CDC family of companies includes CDC Software focused on enterprise software applications and services, CDC Games focused on online games, and China.com focused on portals for the greater China markets. For more information about CDC Corporation (NASDAQ: CHINA), please visit http://www.cdccorporation.net/.
Cautionary Note Regarding Forward-Looking Statements
This press release includes “forward-looking statements” within the meaning of the United States Private Securities Litigation Reform Act of 1995, including statements relating to our beliefs regarding c360 High-Tech solution and its Productivity Packs, our beliefs regarding c360’s ability to meet the needs of the high-tech market, our beliefs regarding the functionality, benefits, results of use, utility and ease of use of our c360 products, and other comments we may make. These statements are based on management’s current expectations and are subject to risks and uncertainties and changes in circumstances. There are important factors that could cause actual results to differ materially from those anticipated in the forward-looking statements, including, among others: the conditions of the high-tech market; and the continued ability of c360 to address the requirements of the Microsoft Dynamics platform; and continued demand for and market acceptance of new and existing enterprise c360 solutions. Further information on risks or other factors that could cause results to differ is detailed in filings or submissions with the United States Securities and Exchange Commission made by CDC Corporation in its Annual Report for the year ended December 31, 2007 on Form 20-F filed on June 30, 2008 and amended on September 15, 2008. All forward-looking statements included in this press release are based upon information available to management as of the date of the press release, and you are cautioned not to place undue reliance on any forward looking statements which speak only as of the date of this press release. The company assumes no obligation to update or alter the forward looking statements whether as a result of new information, future events or otherwise.
For More Information
Media Relations
Lorretta Gasper
CDC Software
(678) 259-8631
lgasper@cdcsoftware.com
Investor Relations
Monish Bahl
CDC Corporation
(678) 259-8510
monishbahl@cdcsoftware.com
Source: CDC Software